Topic: Better Customer Service
Janey Whiteside, Walmart's new chief customer officer, is well acquainted with the importance of customer service in modern retail.
Three grocery retailers and Amazon made KPMG's list of the top 10 companies with the best customer experience.
As many as 80% of consumers try to resolve their issues somewhere online before contacting customer service.
According to a new survey from Oracle, some shoppers feel that a bad customer service experience actually detracts from their quality of life.
Last week, Apple announced the release of an iOS update that allows consumers and brands to iMessage using Apple Business Chat.
Nordstrom was the favorite premium fashion retailer among 10,000 shoppers, according to an annual fashion retail study conducted by Market Force.
Shoe retailer Clarks announced that by using augmented reality and machine learning, the company has improved in-store response times between associates and customers.
Target has announced a hike in its hourly minimum wage to $11 and a commitment to $15 an hour by the end of 2020.
What matters the most to consumers in a shopping experience? Shoppers want customer service, variety in fulfillment options and ways to connect directly with retailers.
It seems consumers are willing to share personal data if it means they can save money or resolve a customer service issue more quickly.