Hannaford tests high-tech ideas alongside old-school customer service

The store uses computers, tablets and touch screens to assist customers.

Supermarket chain Hannaford recently opened a learning lab in Bedford, New Hampshire, that combines high-tech upgrades with traditional high-touch customer service. The store uses computers, tablets and touch screens to fulfill shopping orders and assist with each customer's specific request, such as how to cut produce or choose a bottle of wine. The strategy is intended to help the chain compete in a crowded market that increasingly is shifting toward online and a smaller brick-and-mortar presence. (Portland Press Herald)

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