Yelp has teamed up with InMoment to help the online review site improve the user experience by being more customer-centric.

Only 27% of retailers in the U.S. and U.K. say their IT environment is able to support an improved in-store experience.

Shoe retailer Clarks announced that by using augmented reality and machine learning, the company has improved in-store response times between associates and…

FierceRetail spoke with Dave Campbell at LogMeIn to find out more about how retailers are using chatbots for staffing and what they are potentially missing out…

Technology companies LiveRamp and Euclid have teamed up to provide retailers with a platform that allows them to measure individual store visits.

Customer experience (CX) expert Brennan Wilkie, says that facial recognition will be a key technology moving forward in the personalization of shopping.

Try-it-before-buying programs like Target's new See It In Your Space are becoming the norm, especially in the home decor industry.

Alipay has partnered with JPMorgan Chase to create a mobile wallet payment option for Chinese consumers traveling in North America.