Whole Foods continues image overhaul

Whole Foods (NASDAQ:WFM) has been trying to shed its reputation for overpriced organic food with several new stores and initiatives, and a new report suggests it may just be making progress in one major market.

According to a study by Bloomberg Intelligence, the high-end grocery chain, whose prices earned it the nickname "Whole Paycheck," is actually one of the cheaper options in Manhattan. A basket of 97 items might ring up at $391.39, below competitors' rates at groceries such as Fresh Direct, Gristedes, Food Emporium and D'Agostino.

"Last year, for the first time ever, we implemented a significant competitive price match on hundreds of grocery items at a national level," Whole Foods Co-CEO Walter Robb said during the company's third quarter earnings call in July. "Our focus going forward is primarily on perishables where we see opportunities to narrow price gaps on select known value items, broaden our selection of products at entry-level price points, and increase promotions."

The chain has also been moving into lower-income neighborhoods in an attempt to capitalize on untapped potential in food deserts across the country. Whole Foods already attracted plenty of attention when it opened its first store in Detroit, announcing last year that it has plans to open an 18,000 sq.-ft. store in Chicago's Englewood neighborhood in 2016.

The new location would create 100 jobs and put more than 2,500 residents within a mile of a grocery store. Currently, the neighborhood has a limited-selection Aldi store, but the closest full-service grocery store is more than two miles away.

However, Whole Foods' new approach still has its skeptics. "You can't just plop down a grocery store and expect everyone overnight to make healthy food choices," Mari Gallagher, a consultant and researcher who studies food deserts, told CNN Money last year when the Englewood store was announced.

There's also the not-so-small matter of pricing. Concern about the performance prospects of a high-priced grocer in low-income neighborhoods is well-founded, but according to Robb, the chain's Detroit location has performed beyond expectations, and successful pricing in Manhattan suggests the retailer may have learned some valuable lessons.

For more:
-See this Bloomberg story
-See this CNN Money story
-See this Whole Foods transcript

Related stories:
Whole Foods latest retailer to stop accepting checks
Sprouts beats Whole Foods in organic price wars
Whole Foods rolls out home delivery and customer loyalty program
Albertsons finalizes $9 billion Safeway purchase
Food, fashion and furniture retailers to win big this July 4th

Suggested Articles

Costco changes up its menu items, and Alibaba and Guess partner for a physical store.

Janey Whiteside, Walmart's new chief customer officer, is well acquainted with the importance of customer service in modern retail.

Whole Foods will offer deals on Amazon's Prime Day, and tariffs against China are causing pricing hikes.