When The Post Office Site Crashes, It Takes Much Of E-Commerce Along With It

When the U.S. Postal Service suffered severe website problems on Thursday (June 20), it sent huge problematic ripples throughout e-commerce, as many e-tailers rely on USPS for more than mere delivery. Some smaller sites rely on the USPS as the guts of its supply chain. It crashes and product shipment status becomes a mystery. Some e-tailers have built their site on top of USPS systems, so when the Post Office crashes, so does their site. Add to that the fact that USPS doesn't put a lot of effort into effective communications and you have a very tiring e-tail day. "We are aware that some customer-facing tools on usps.com are experiencing intermittent service disruptions," said a postal spokesperson. "We are actively working on a solution with our Domain Name service provider and online service access is improving. We apologize for any inconvenience this may have caused our customers and appreciate their understanding as we restore full functionality." Story

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