Walmart (NYSE:WMT) has a new scheduling system intended to improve staffing levels and customer service, and give employees more control over their hours.
The system, called Customer First Scheduling, is now at 650 of Walmart's neighborhood market stores, and the retailer plans to roll it out to all locations in the United States, according to Reuters.
It's an electronic system that analyzes store traffic and sales data to optimize staffing levels. It then allocates shifts based on prioritization. One goal is to provide greater transparency into scheduling and reduce the number of employees on call to work shifts at the last minute.
Scheduling uncertainty has been a point of criticism for Walmart, and other other retailers, by employees and advocacy groups. Solutions such as this new scheduling software aim to reduce this tension while improving customer service with appropriate staffing levels.
Walmart has been focused on improving educational and training programs for store-level employees, including new training academies throughout the United States.
- see this Reuters story
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