UPS (NYSE:UPS) will expand its My Choice and Access Point networks, two services that provide online shoppers additional options for parcel pickup. The expansion will also require fewer delivery stops by drivers.
My Choice, a customizable online and mobile service where consumers choose delivery preferences, will now be available to shoppers in 15 additional countries throughout North America and Europe.
Customers using My Choice receive advance delivery notifications of the timing of each package and consumers have the ability to reroute packages to another address or reschedule deliveries.
"UPS My Choice and the UPS Access Point network are a powerful duo that give e-tailers new solutions for personalizing their customer's package delivery experience," said Alan Gershenhorn, UPS executive VP and chief commercial officer. "UPS My Choice status alerts have industry-leading e-mail open rates and are extremely valuable for retailers that want to extend special customer offers or communications in addition to the shipment delivery notification and confirmation. We have more than 375 shippers in the U.S. utilizing this feature, including some of the most widely recognized names in retail."
The UPS Access Point, is now available in New York and Chicago and will expand to other metropolitan markets during 2015. Both services will be available in Poland, Italy, Canada and Mexico later this month. Access Points make it easy for consumers to retrieve packages in locations 10 minutes or less from the delivery address. The points are usually local businesses, primarily neighborhood convenience and grocery stores.
UPS plans to add 4,400 new Access Point locations in January 2015.
UPS is ramping up its delivery options before the busy holiday season hits. Last year UPS upgraded its route planning system to make package deliveries more efficient before the holidays. However, the upgrade was not enough and record-breaking shipping volume caused many holiday packages to not be delivered by Christmas Day.
*This story originally appeared in FierceRetailIT's sister publication, FierceRetail.
-See this UPS press release
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