True Value, Amazon and O'Reilly Auto are tops for customer service

True Value ranks as the No. 1 retailer for customer service, beating out Amazon and O'Reilly Auto Parts, which tied for second place in the 2016 Temkin Experience Ratings.

The hardware brand received a rating of 78 percent and was third out of 294 companies ranked across 20 industries.

Amazon and O'Reilly Auto Parts each received a rating of 76 percent and an overall rank of 9th.

QVC and Dollar Tree made it into the overall top 20 overall with a rating of 75 percent each, which put them both in 12th place.

RadioShack was at the bottom of the list for the sixth straight year, with a rating of 55 percent and an overall rank of 199.

"True Value, Amazon.com, and O'Reilly Auto Parts led a strong group of retailers, while RadioShack continued its run as the retailer with the worst customer experience," said Bruce Temkin, managing partner of Temkin Group.

Retailers as an aggregate deliver the third best customer service experience and its overall rating dropped 5 percent from 2015.  

Temkin ranks a number of consumer industries, from appliance makers to TV service providers, and the list is now in its sixth year. A score of 70 percent or higher is considered "good" and 80 percent or above is "excellent."

The company ranks supermarkets separately from mass merchant and specialty retailers. In this category Publix and H-E-B deliver the best customer service.

Publix has taken this title two years running and also ranks No. 1 out of all companies evaluated. H-E-B came in second, while Kroger and Save-a-Lot tied for third place.

Wegmans and Aldi also made it into the top 10.

For more:
- see this Temkin report and this press release

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