Survey: Sears, RadioShack, Dollar General And Dillard's Are The Worst Retail Employers

Sears (NASDAQ:SHLD), Kmart, RadioShack (NYSE:RSH), Dollar General (NYSE:DG) and Dillard's (NYSE:DDS) all made a top-10 list of the worst U.S. companies to work for—and low pay isn't the only (or even the biggest) issue that associates have, according to 24/7 Wall St., which ranked the companies based on employee reviews at jobs and career community site Glassdoor.

The worst-ranked retailer was the 300-store Dillard's chain, whose employees complained about hours and pay, but also what they saw as unreasonable sales-per-hour targets and out-of-touch management (just 23 percent of Dillard's employees said they approved of CEO Bill Dillard II's management). Next in line was Dollar General, whose employees gave their CEO a 43 percent approval rating, but griped that they couldn't work the hours they wanted and that virtually all inventory shrink was blamed on employee theft.

RadioShack employees complained that pay was below average and hours were irregular, but also that district and regional managers play favorites and set arbitrary sales quotas, and that management constantly changes its focus because the company is struggling to find anything that works. And Sears Holdings was represented by both Sears and Kmart employees, who grumbled about wages and hours but also expressed concern about how the chains have lost their identity, suffer from morale issues and haven't invested in the stores.

It's easy to dismiss employee complaints when they're just grousing about pay and hours. But the fact that associates are thinking in terms of a retail chain's lack of focus and loss of identity suggests there's something deeper going on. The employee commitment is there, at least in many cases—what the employees see as missing is commitment on the part of top and middle management.

Also on the list was self-checkout vendor NCR, which is worth noting because its employees complained that much of the technology they had to service is outdated and that the company still requires them to carry around cumbersome printed manuals.

The complete list, starting with the worst:

  • DISH
  • Express Scripts
  • Dillard's
  • Dollar General
  • RadioShack
  • ADT
  • Sears Holdings (Sears/Kmart)
  • NCR
  • Fiserv

For more:

- See this 24/7 Wall St. story

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