Starbucks POS outage costs company millions in sales

A register outage at U.S. and Canadian Starbucks (NASDAQ:SBUX) stores cost the retailer millions in sales last Friday afternoon and evening. Unable to ring up transactions at the point-of-sale, Starbucks employees were giving coffee away before the company decided to close all stores early, reported GeekWire.

The register outage has been resolved and all Starbucks stores in the United States and Canada are back to business as usual.

"As previously stated, the outage was caused by an internal failure during a daily system refresh and was not the result of an external breach. We apologize to our customers for this inconvenience," the company posted on its website this morning.

The company's system runs on MICROS Simphony, and an apparent internal incident report originally posted on Reddit said the main POS table was entirely deleted, preventing any stores from logging in and conducting transactions. The report, which has since been deleted from Reddit, also described the incident as "global," meaning it affected North America, Europe, the Middle East and Africa.

Starbucks described the incident as a specifically North American problem, but a Redditor who works at a Starbucks in the U.K. said systems were down there as well.

Starbucks recently added to its payment options by launching a mobile order and pay app last fall. Following its successful pilot in the Portland, Oregon, area, the chain will expand its mobile program to all customers in the United States over the course of 2015.

For more:
-See this GeekWire article
-See this Starbucks post

Related stories:
Starbucks to open 8,000 stores
Starbucks expanding food options, mobile ordering
Starbucks to test order-ahead app in Portland
Starbucks makes plans for delivery service
Mobile wallets hit $500 million in 2012, but that's mostly Starbucks

Suggested Articles

Costco changes up its menu items, and Alibaba and Guess partner for a physical store.

Janey Whiteside, Walmart's new chief customer officer, is well acquainted with the importance of customer service in modern retail.

Whole Foods will offer deals on Amazon's Prime Day, and tariffs against China are causing pricing hikes.