Sam's Club suppliers charged for 'Tech Experts' help line

Some Sam's Club suppliers are voicing their frustrations over being charged for the "Tech Experts" help line launched by the retailer last April. As reported to retail consultants by anonymous sources, the suppliers were not notified before a fee was deducted. Because there is no shortage of consumer help with tech-related issues, the post-purchase layer of service is drawing attention. The service is free to Sam's Club shoppers, but being affiliated with these types of help lines brings up thousands of complaints on review sites. Several other retailers, such as Walmart, offer similar tech-support services, but Walmart shoppers are asked to bear the costs. With margins low at wholesale value retailers such as Sam's Club, the question remains as to who should be responsible for paying for these support services. Story

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