Apparel retailer rue21 is now offering a more streamlined shopper experience at checkout with personalized promotions as the chain builds out its omnichannel infrastructure.
The collaboration with Epicor Software--solutions for manufacturing, distribution, retail and services organizations--is meant to ensure a seamless omnichannel experience across both in-store and online points of retail for rue21 shoppers. The point-of-sale solution is designed to reduce checkout time and improve customer experience, while driving greater sales and loyalty, according to Epicor.
Rue21 operates 1,050 stores across 47 states and an e-commerce site. Using the new technology, shoppers will be able to easily return and exchange items regardless of where items were purchased. It will also aid store associates in viewing cross-channel transactions.
"Shoppers will soon experience a new level of service from rue21," said Dirk Armstrong, senior VP of store operations, rue21. "Epicor Retail Store gives us the foundation to create a seamless customer experience across our stores and our e-commerce business. We will have the ability to better serve customers through an understanding of their past purchases, enabling us to anticipate future wants and needs."
The retailer also said the new technology would increase the variety and ease of promotional offers, which is a win for both shoppers and sales staff.
"Point-of-sale is one of the most mission-critical retail solutions and is at the heart of enhancing the customer's shopping experience, increasing productivity and driving sales," said Noel Goggin, executive VP, general manager, Epicor Retail. "For today's multichannel retailers, having a POS solution that can interact seamlessly with other mission-critical systems, stores, and sales channels is key to putting the right information in the hands of store associates and in creating an inspiring customer experience that contributes to greater loyalty."
Retailers are implementing systems to support omnichannel efforts as the holiday season approaches. Ubiquitous returns, endless aisle inventory and ordering options that include in-store pickup will help define the winners and losers this holiday.
-See this Epicor press release
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