Report: Target Shoppers Spent 20 Minutes on Hold in Breach Aftermath

Target (NYSE: TGT) shoppers who may have had their credit card data stolen during Target's massive data breach didn't find much relief when trying to get through to Target via telephone. A new study by StellaService reveals that following news of the breach, which broke on Dec. 18, callers were disconnected from the line during three separate calls it made on each of two days. In two other instances, the caller waited on hold for 20 minutes before ending the call. In contrast, on each of the days StellaService failed to get through Target's lines, the average wait times for other mass merchants maxed out at 5 minutes and 6 seconds, with the quickest average time clocking in at 1 minute and 20 seconds. Story

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