Publix and H-E-B tops with shoppers

Publix and H-E-B rank the highest with shoppers in terms of customer experience, according to the latest ratings from Temkin Group.

Supermarket chains occupy six of the eleven top slots. In addition to Publix and H-E-B, Save-a-Lot, Kroger, Wegmans and Aldi are customer favorites. Other merchants near the top include Chick-fil-A, True Value, Amazon and O'Reilly Auto Parts.

And while grocers garner higher degrees of shopper loyalty, the opposite is true for health plan providers, airlines and cable provider Comcast, which landed at the bottom of Temkin's ratings.

In its sixth year of publication, the 2016 Temkin Experience Ratings examines customer experience across 20 industries: airlines, auto dealers, banks, computer and tablet makers, credit card issuers, fast food chains, health plans, hotel chains, insurance carriers, Internet service providers, investment firms, major appliance makers, parcel delivery services, rental car agencies, retailers, software firms, supermarket chains, TV service providers, utilities and wireless carriers.

Companies rise and fall on the list. This year, retailer Bed Bath & Beyond dropped 15 points while True Value increased by 8 points.

For more:
-See this announcement from the Temkin Group

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