For the 20th year in a row, McDonald's (NYSE:MCD) ranks last in customer satisfaction in a national survey of patrons of 12 major fast-food chains by the American Customer Satisfaction Index. And, after three years of better numbers, McDonald's customer satisfaction fell 2.7 percent compared to last year.
Meanwhile, Papa John's and Pizza Hut tied for first place — where Papa John's has ranked for three consecutive years. Domino's and Little Caesars, tied for third place. Story