Lowe's tests service robots in stores

Home improvement retailer Lowe's (NYSE:LOW) plans to introduce retail service robots in an Orchard Supply Hardware store in San Jose, California. 

Lowe's Innovation Labs will introduce two autonomous retail service robots, known as OSHbot, in a San Jose, California, Orchard Supply Hardware store. The goal is to study how robotics technology can help customers and employees.

The robots will assist customers in navigating stores by directing them to products and providing real-time information about promotions and inventory. In a few months, OSHbot will also be able to communicate with customers via multiple languages and remotely connect with expert employees at other Orchard stores.

"Using science fiction prototyping, we explored solutions to improve customer experiences by helping customers quickly find the products and information they came in looking for," said Kyle Nel, executive director of Lowe's Innovation Labs. "As a result we developed autonomous retail service robot technology to be an intuitive tool customers can use to ask for help, in their preferred language, and expect a consistent experience."

Over the summer, Lowe's Innovation Labs released Holoroom, which uses augmented reality to show customers what a room might look like after a completed home renovation project.

*A version of this story appeared in FierceRetailIT's sister publication, FierceRetail.

For more:
- See this Lowe's press release
- See this Lowe's press release

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