Home improvement retailer Lowe's has opened a global innovation center in Bengaluru, India. The resources at the facility will be focused on using technology and analytics to improve the customer experience.
Managed by Lowe's Services India Private Limited, a subsidiary of the world's second-largest home improvement retailer, the center will also focus on building a team to support Lowe's omnichannel initiatives, reported the Times of India.
The center will be run by Narayan Ram, managing director of Lowe's India. In total, the location will employ about 500 people by the end of 2015.
"We are very excited about the Global Innovation Center here in Bengaluru, which will bring to fruition a valuable part of our analytics and technology potential," Robert Niblock, chairman, president and CEO of Lowe's, told the Times of India. "We feel confident that with this strengthening of our presence in India, we will be able to provide more personalized experiences to customers, helping us continue our pace of strategic growth."
Lowe's is in the midst of gearing up for its busiest season: spring. The company announced intentions to hire about 30,000 seasonal employees this year to help with the rush.
-See this Time of India article
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