Lowe's has promoted Michael McDermott to the position of chief customer officer, effective immediately.
McDermott is currently chief merchandising officer and this is an expanded role for him. He succeeds Michael Jones, who is leaving to pursue new opportunities, according to the company.
McDermott will now be responsible for "creating experiences that best serve customers and differentiate Lowe’s in an omnichannel environment, including leading customer insights, customer experience design, marketing and strategy."
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He also retains responsibilities for all of the company's merchandising at Lowe’s U.S. stores and Lowes.com, as well as all global sourcing activities. He will report to Robert Niblock, Lowe’s chairman, president and CEO.
"We are extremely confident in Mike McDermott and happy that he has agreed to take on these expanded responsibilities and important role," Niblock said. "Since joining Lowe’s three years ago, Mike has demonstrated exceptional management and leadership skills that make him ideally suited to lead Lowe’s efforts to create an even more exceptional home improvement experience for customers."
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