Jet.com warns of missed shipments

Some online orders are delayed as shippers are overwhelmed with holiday orders, and at least one e-commerce retailer is telling customers that packages won't arrive by Christmas.

Jet.com began notifying customers Dec. 15 and added a message to its homepage that "nationwide shipping delays that have affected many of our shipping partners," reported Re/code. The retailer was able to guarantee two-day shipping on orders sent from its own warehouses, things like household goods and consumables, but gift items won't get to their destinations in time.

While Jet.com may be more affected than other retailers as its model relies on a network of partners to drop-ship merchandise rather than a proprietary network of warehouses such as Amazon's—it's still reflective of the problems that retailers face during peak times. Due to the surge of e-commerce shopping over Cyber Weekend, on-time performance figures for UPS were down, according to ShipMatrix.

Jet's Chief Customer Officer Liza Landsman told Re/code that the delays were not unique to Jet.com.  

Retailers and shoppers were burned when thousand of purchases didn't make their scheduled delivery window two years ago and stories appear with each passing shopping event, albeit with decreasing frequency. UPS expects to deliver 420 million packages this month, and the United States Postal Service is projected to handle 545 million. FedEx's December volume is estimated at 228 million, about 8 percent higher than last year, according to ShipMatrix.

For more:
-See this Los Angeles Times story
-See this Re/code article

Related stories:
More than 900 retailers onboard for Free Shipping Day
Carriers hit by e-commerce surge Cyber Weekend
E-commerce sets record for consecutive billion-dollar spending days
23% of shoppers buy on mobile in stores
51% of holiday shoppers will buy on Amazon

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