J. Crew's high fashion alienating loyal customers

J. Crew no longer seems to have a loyal following of young professional women, as shoppers turn elsewhere to find clothes in light of brand changes. The retailer once had extremely loyal followers, but the evolved brand has changed all that. So what's different? First off, the company, once renowned for its basics, has transitioned into selling more luxury products. Second, the quality of the apparel seems to have gone down. And third, vanity sizing has gotten so out of control that the brand is now selling a women's size 000. Story

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