Is Lowe's taking advantage of HomeDepot's customer service woes? The HomeDepot had much of its plans to pour some $350 million over the next six months to boost its sagging customer ratings, which have now fallen below its smaller arch-rival, Lowe's. But a New York Post report today said that housing market problems are making it difficult for HomeDepot to deliver.
On the likely chopping block? Those self-checkout stations and call boxes that were to allow customers to summon associates to wait on them, the Post reported. "If the macro-economic backdrops continues to worsen, it will be difficult for Home Depot to make good on its commitment to store investment," said David Schick, an analyst with Stifel Nicolaus.