Home Depot's $60 Million PDA Investment

Home Depot will spend about $60 million on more than 10,000 handheld units that are designed to help associates perform mobile checkouts, process payment cards, stock shelves and make phonecalls, according to BusinessWeek. “This is the first big customer-service tool we’ve given our associates in a very long time," said Home Depot CIO Matt Carey.

The chain has been trialing these devices since 2008, when we reported that they were initially tested along with an RFID-based loyalty card that flagged associates when certain high-priority customers entered the store and set off a door-based reader.