On the sales front, the National Retail Federation (NRF) on Tuesday (Oct. 6) issued its holiday prediction, startling us with a projection of a one percent drop for this upcoming season. It's uncomfortable being more optimistic than the normally cheerleader-like NRF—it's sort of like forcing Mr. Hyde to negotiate and play the good cop—but retail conditions give us little choice. Last year's market implosion hit in late summer and delivered an absolutely atrocious retail fourth quarter.
But by all measures, this year is looking much better. Wall Street is faring better, the American attitudes about the economy are more confident and, most critically, a year has passed. Consumers won't stay in panic mode very long. That said, we're neither suggesting that this season will be great, nor that it will even match the 2007 holiday season. To suggest that this season will be not only as bad as last year but even worse (granted, only by one percent, but still....) seems unsupported by reality. Last year saw a holiday season drop of 3.4 percent. We won't make that all up this year, but I think it's a safe bet that we'll cut into that number, perhaps doing 1.5 percent to 2 percent better than last year.
(Related Item: We're running a survey with a partner to project uptime issues. More details below.)
An NRF statement attributed Chief Economist Rosalind Wells offers the group's rationale. “As the global economy continues to recover from the worst economic crisis most retailers have ever seen, Americans will focus primarily on practical gifts and shop on a budget this holiday season,” she said.
Insofar as it goes, that's a legitimate point. But more will be spent this year than last year, when virtually everything shut down. And practical gifts and price-conscious purchases do not necessarily translate into sharply lower spending. Lower than 2007, yes, but not lower than last year. To be blunt, Americans tend not to be disciplined that long.
The NRF rationale continued: "Though some hopeful signs of a recovery have begun to emerge, like better-than-expected sales in August and momentum in the stock market, continued consumer uncertainty over job security and housing values will take a toll on spending this holiday season." That's a fair point, but it's not advancing the NRF's own argument. Rather it's an explanation for why purchases will be generally weak—and they will be. But it's explicitly not an explanation for why 2009 holiday purchases will be lower than 2008's holiday purchases. The only way that argument would work is if "uncertainty over job security and housing values" weren't key factors in 2008 or if those concerns were expected to be much worse this year than last year. Otherwise, it doesn't explain why this year could be worse than last year.
The last NRF point, from its statement: "And, as retailers become even more promotional, certain popular holiday categories like apparel and electronics may experience deflation due to aggressive sales." I have to respectfully disagree with this point. The major retail chains are very smart about such discounts. It may weaken their margin, but the smell of a bargain will likely boost sales—especially in consumer electronics. Given that the NRF predictions are sales numbers (revenue), this argument won’t likely fly. Had the trade group been projecting margin/profit, it would be different.
These economic issues are all well and good, but let's move to an area much closer to our IT and E-Commerce hearts: Site crashes. The E-Commerce programming interpretation of tighter profit margins is documented by the experiences retailers suffered last year, where bargains meant that more transactions had to be registered to make the desired dollars. And bargain hunters tended to visit a lot more pages, searching to save with more comparisons. The recent tidal wave of new retail mobile applications will make the ratio of pageviews over purchases even higher.
It's the new holiday tradition for major retail sites to start crashing extensively right after Thanksgiving. (Hallmark is reportedly starting an E-Commerce Director assortment. "Tonight, enjoy your turkey and stuffing by the pound. (Open card) For in the morning your BlackBerry will flood you with 'pages not found.'")
Will this season be as "crashy" as last season? With more shoppers, it's quite possible that the crashes will be more common, aided by mobile interactions that will overload in their own little smartphone ways. The iPhone, AT&T, brand-new (and relatively untested) retail mobile apps and holiday shopping: A more perfect recipe for site outages the world has never known.
But enough of our guesses. We need yours. StorefrontBacktalk is partnering with an IT managed services vendor (Hosted Solutions) for a survey on how bad an uptime season retail IT and E-Commerce executives are expecting.
The survey is delightfully short (11 multiple choice questions and three demographic ones—shouldn't take more than two minutes to fill out), and it's critical for us to get a handle on what IT is expecting for this season and what they're planning on. And, yes, those two points are certainly not necessarily the same thing. The results will be used for a series of stories later this month and into next month. (For the record, we fought against the word "revenues" in one of the questions and we failed, believing that "revenue" is quite adequate without being made plural. I say this so that the subscribers who like to gleefully flag grammar issues will please spare us that one.)