Expectation Of Privacy? A Very Lax Standard

With the latest allegations that The White House and the National Security Agency have been secretly collecting the telephone call records of tens of millions of Americans, backers of the program have routinely cited a legal concept known as "expectation of privacy."

The phrase references a 1979 U.S. Supreme Court decision that narrowly concluded people do not expect privacy about the numbers they dial because they give those numbers to various telephone companies.

In the 27 years since that decision was handed down, the Web has done quite a bit to make people assume a great deal of their lives are up for public consumption.

In the E-Commerce world, retailers and manufacturers routinely ask consumers to give up a piece of their privacy--personal contact information--in exchange for something, such as discounts, recall alerts, warranty assistance, tech support and customized services (think Amazon with its book recommendations).

What retailers and suppliers have discovered is that there is a distinct age divide when it comes to privacy. There is a disconnect between what senior retail marketers expect consumers will give up their privacy for and what younger consumers actually will do.

The younger consumers seem much more willing to surrender their data, not necessarily because they find the lure of the incentive so great but because they assume that their private data is already out there, so why not?

It's less "the digital divide" and more "the cynical connection" that younger Americans simply assume their privacy is nil. This attitude explains why members of Congress and veteran media commentators--who tend to be sharply beyond their puberty years--have been so aghast at the telephone records grab while surveys of American consumers show reactions closer to yawns than outrage.

A couple of months ago, I was involved in a research project where we interviewed lots of physicians. One of the questions involved a service where the physicians would get instant E-mail and IM alerts when anything major happened that impacted any of the drugs they routinely prescribed. The same age split that exists for retail consumers held true for the doctors, but in the reverse. Younger physicians resisted the program because they didn't want to risk such information getting to pharmaceutical companies, which would bombard them with pitches. But the more experienced physicians had few objections, mostly because they assumed the pharmaceuticals already had such data.

In the current case, USA Today recently reported that BellSouth, AT&T and Verizon had turned over their phone records to the government--without court orders. On Tues., May 16, BellSouth, which didn't object to the initial USA Today report, issued a statement saying it had not provided "bulk customer calling records to the NSA." A BellSouth spokesman later clarified to the newspaper that "We are not providing any information to the NSA, period."

For the moment, let's assume that BellSouth isn't playing coy and that it provided the data to the Defense Department of The White House or some other government agency. BellSouth suggested that the documents weren't turned over because the White House never asked for them.

This scenario differs materially from Qwest, which maintains that it was asked and refused the government's request.

Beyond setting itself up for a great TV campaign ("We protected your data from a warrantless search. Hey, it's more than those other guys did, so cut us some slack here, OK?"), the Qwest move--if true--showed impressive guts. Telecom companies today are still very dependent on the government, and refusing any request that even has the faintest whiff of national security claims is not something they are going to take lightly. Like the classic line from the original Godfather film said, "A refusal is not the act of a friend."

This telecom data sharing isn't limited to landlines. One of the major cellphone carriers has improved its hardware to the point where it can do--and has done--real-time location tracking of customers at whim. It can even defeat that time-honored gangster tactic of removing the SIM card to make the phone untraceable when the bandit calls the police to taunt them.

The company has decided to not reveal such capabilities because it routinely shares this data--without warrants--with law-enforcement agents. The agents know the drill. Say the phrases "terrorism connection" and "possibly in progress," and the information is immediately released.

The carrier has also decided to not reveal its capabilities because the bad guys would quickly decide to purchase any phone other than this brand. In addition, the privacy backlash could be severe. But then again, maybe not.

This news is shocking to everyone other than the most popular cell phone segment: young consumers. The tracing capabilities can be--and have been--used for good, such as locating lost customers stranded on a mountain.

The government says that domestic calls are not being monitored without a warrant; rather, the phone numbers dialed are merely being handed over. Somehow, that distinction is of little comfort. The numbers are the most sensitive part and, besides, a secretive government is not likely to volunteer if it was listening to the calls themselves. Lastly, it's not like the secret anti-terrorism court involved--called FISA, for the 1978 Foreign Intelligence Surveillance Act that created it--is especially hesitant to approve wiretaps.

Count me among the cynical people who assume that everything I do and say is being recorded and will be made public. I covered courts for years and quickly learned to think ("How would I feel if I had to testify about this someday?") before I took any controversial action. It may be paranoid, but it's kept me on a fairly boring and mostly legal life path. See? Cynicism has its advantages.

Suggested Articles

Costco changes up its menu items, and Alibaba and Guess partner for a physical store.

Janey Whiteside, Walmart's new chief customer officer, is well acquainted with the importance of customer service in modern retail.

Whole Foods will offer deals on Amazon's Prime Day, and tariffs against China are causing pricing hikes.