DSW's loss prevention program reduces costs and recidivism

DSW Inc. is incorporating the CEC Restorative Justice Education solution into its loss prevention program to handle and reduce petty thefts.

The Corrective Education Company (CEC) provides retailers with a new way to process low-risk offenders who are detained for retail theft with an education curriculum, mobile data collection technology, and law enforcement and prosecutor approved process.

CEC deploys mobile and desktop device technology including iPads and Web portals at every retail location to capture offender information. It uses cloud-based analytics and reporting tools and stores captured information in a secure, cloud-based database.

Retailers can access the analytics and create reports to better understand in-store loss prevention and program effectiveness. This program also integrates with law enforcement systems to further improve efficiencies.

CEC's online cognitive re-structuring and life-skills course provides what the company terms the "will and skills" for offenders to change their lives. Retailers can track offender progress through the online database and reporting tools.

"DSW was looking for an alternate method of dealing with shoplifters in our stores, one that aligns with our core values, said Jordan Rivchun, senior manager of investigations for DSW. "While every retailers' objective is to reduce losses and stem shoplifting in their locations, we were looking for [a] solution that could not only deliver on that objective but one that offered a compassionate approach for those individuals who may have simply made a bad choice."

CEC's program reduces recidivism to below 5 percent and its approach to building a case against the offender has also shown costs savings of up to $200 per incident due to labor and time savings, according to the company.

"At DSW, we have a team of loss prevention professionals who are responsible for a large number of locations," said Rivchun. "Anytime we can deploy technology that helps us streamline our processes, save time and energy and be a better partner to both law enforcement and the communities we operate in, we consider that to be a force multiplier. CEC delivers on all points."

For more:
-See this CEC press release

Related stories:
Organized retail crime affects 88% of retailers
Return fraud costs retailers $9.1 billion per year  
Holiday return fraud will cost retailers $3.4 billion  
Sears' e-receipt fear: Buy once, return many
New digital-receipt standard envisions cross-channel and even cross-chain uses

Suggested Articles

Costco changes up its menu items, and Alibaba and Guess partner for a physical store.

Janey Whiteside, Walmart's new chief customer officer, is well acquainted with the importance of customer service in modern retail.

Whole Foods will offer deals on Amazon's Prime Day, and tariffs against China are causing pricing hikes.