Dairy Queen protects franchisees with new firewall solution

With a new firewall solution, Dairy Queen is strengthening network security and Payment Card Industry compliance to better protect customer data.

The company selected Netsurion, a provider of cloud-managed IT services, as its preferred managed firewall solution in the U.S. There are over 6,500 Dairy Queen locations, most in the U.S. and Canada, but also in 25 other countries. Dairy Queen is part of Warren Buffet's Berkshire Hathaway company.

A cloud-based firewall is especially beneficial to decentralized, multi-location sites or small businesses where the necessary skills to manage them is absent, said Chuck Eicher, director of restaurant technology for American Dairy Queen.

"It was very important for us to choose a solutions provider who could tailor their services to meet the PCI needs that are present in our franchised environment, including multiple POS solutions," Eicher told FierceRetailIT. "Netsurion's understanding of data security allows them to make sure they are providing the right security packages to each of our franchisees"

The two companies initiated their relationship last month, with implementation in stores taking less than two hours, he said. "It is done remotely using a 'bring your own IP address' patented technology solution that Netsurion developed. Since Netsurion does all the work, the process is simple for the franchise owner because it is fully managed, and it does not require any experience or special training on-site of the franchise staff to complete," he said.

The company has not experienced any data loss in stores protected by the Netsurion firewall.

"Netsurion took the time to understand the specific environments and security needs our franchisees have and created custom service offerings designed specifically on those needs," Eicher said.

Several factors were important in Dairy Queen's selection of Netsurion, including three key abilities: to help prevent firewalls from being circumvented by monitoring the volume of credit card traffic through the firewall; to detect and lock out unauthorized devices attempting to connect to the network; and to ensure that when customers' credit card information leaves the network as outbound data, it is transmitted only to authorized locations.

"Our goal is to ensure that not only are the networks of DQ locations around the country secure, but that Dairy Queen customers' information is safeguarded, and the DQ brand is protected." said Kevin Watson, CEO of Netsurion, in a statement.

"As proven by recent breaches, basic restrictions on Web traffic are insufficient for combating modern malware attacks," Eicher said. "Netsurion helps write rules and set up protections that meet our franchisees' unique requirements.

"As an added layer of security, Netsurion's centrally managed firewall network allows control over outbound network traffic by checking actual internet addresses. It also actively monitors credit card processing activity to ensure card data is not circumventing the firewall or being re-routed. These prevent data from being sent to malicious sites and countries, as well as denying traffic requests containing other potential vulnerabilities."

For more:
-See this Netsurion press release

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