It's therefore an especially troubling note that they are having financial difficulties, as detailed in this New York Times piece. It's an age-old business belief that few chains truly buy into and adopt major strategic changes until it's too late. I hope that Borders turns out to be the exception.
The Champion of Merged Channels, Borders, Running Into Serious Financial Problems
Among the retailers that are referenced as most intelligently embracing merged channels--the true channel-agnostic merchant--is Borders, whether it's with their new concept stores or their breakup with Amazon.com.