Canadian retailers strive for customer service level of Nordstrom

Shoppers in Calgary are used to lackadaisical customer service, but retailers are hoping to change that by lifting levels to meet the expectations of a Canadian Nordstrom. Nordstrom has a history of making its customers feel welcomed and serviced, and now that the department store chain has opened a location in the Chinook Centre, other retailers are taking notice and implementing changes in order to compete. Story