Is Blockbuster's Kiosk Move Too Late?

The neighborhood physical video rental business is in a very difficult position these days. Blockbuster is trying to survive with a kiosk strategy, courtesy of an NCR acquisition of a large operator of video rental kiosks.

But is this too little, ludicrously too late? A nice discussion happened Wednesday (April 23) at RetailWire about the Blockbuster strategy. My favorite comment comes from author Ryan Mathews from Black Monk Consulting: " Blockbuster stumbled because the notion of physical access became less important in the video rental business. Does creating another physical solution change all that? I don't think so." The discussion is worth a read.

Suggested Articles

Costco changes up its menu items, and Alibaba and Guess partner for a physical store.

Janey Whiteside, Walmart's new chief customer officer, is well acquainted with the importance of customer service in modern retail.

Whole Foods will offer deals on Amazon's Prime Day, and tariffs against China are causing pricing hikes.