Big Lots (NYSE:BIG) was severely struggling in 2012 and 2013 as competition from online retailers grew, and the company was forced to report declining same-store sales. However, the discount retailer has recently turned things around with two straight years of same-store increases, which executives attribute to its associates.
During a recent earnings report, CEO David Campisi also credited rising sales in furniture and consumables for the lift in sales, along with merchandise presentation, reported The Columbus Dispatch. Big Lots has also pushed customer service as a big part of its turnaround.
Campisi said the company takes great pride in treating its employees well. "We have a lot of long-term associates out there, an amazing team of people that have been with us 10, 15, 20 years that are making way over minimum wage," he said. Besides competitive wages, Big Lots offers employee discounts. Campisi said what's going on with other retailers and minimum wage disputes does not affect his employees.
"I believe the overall package, when you roll it all together, is very compelling," Campisi told The Columbus Dispatch.
Last summer Big Lots realigned its leadership team, making three executive changes. The company also announced in last year that it plans to launch an e-commerce site in 2016.
-See this Columbus Dispatch article
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