On Wednesday (Aug. 12), a Web glitch had a $3,400 52-inch flat-screen television selling for $9.99 and the online system sold quite a few. This time, though, Best Buy corrected the price and said that it would not honor those orders, instead opting to cancel them and refund the money. The details on how such an error wasn't detected before sales were processed were not--amazingly--released.
At the end of last month, Best Buy had a POS price glitch for the Palm Pre and chose to let those who made the inadvertently good deals keep them. When an even more severe price glitch happened this month, the chain was less generous.