Best Buy Has Revived, But It's Still Reviled

Poor Best Buy (NYSE:BBY). It can drag itself back from the grave, but it still can't get any respect. For an article in Slate last week, the online magazine's economics blogger, Matthew Yglesias, visited a Washington, D.C., Best Buy store to see how Hubert Joly has turned the chain around. His conclusion: with scams, which Yglesias defines as anything he sees as overpriced, such as Apple-branded Lightning cables, Monster HDMI cables, service plans, screen-cleaning wipes—in short, Best Buy's traditional wares. "What is a bit surprising is how successful [Joly has been] at reviving the company's fortunes without making dramatic changes," Yglesias writes. But he doubts that it will keep working against Amazon (NASDAQ:AMZN), and he really doesn't want it to. "A year ago, Best Buy looked to be headed for a well-deserved death. Today, it seems to have escaped that fate without doing anything to deserve its good fortune." Care for an extended warranty for that grousing, sir? Story

Suggested Articles

Costco changes up its menu items, and Alibaba and Guess partner for a physical store.

Janey Whiteside, Walmart's new chief customer officer, is well acquainted with the importance of customer service in modern retail.

Whole Foods will offer deals on Amazon's Prime Day, and tariffs against China are causing pricing hikes.