Amazon, Publix, Whole Foods top retail's most reputable list

For the third year in a row, Amazon (NASDAQ:AMZN) was awarded the No. 1 spot in Reputation Institute's annual survey of the most reputable companies in retail. In fact, Amazon was the only company to receive a ranking of "excellent" for reputation. Publix and Whole Foods (NASDAQ:WFM) came in second and third positions—jumping up five spots.

The food stores' rankings are no surprise as Trader Joe's and Publix grabbed the No. 1 and No. 2 spots as shoppers' favorite grocery stores in a recent Market Force Information study of more than 7,200 consumers. It was Trader Joe's third year in a row, topping the list to due to its diverse selection and exceptionally friendly service.

"The overall reputation of America's top retail companies has steadily improved over the last three years, signaling that these companies are being proactive and making a conscious decision to manage their reputations," said Brad Hecht, chief research officer at Reputation Institute.

The other seven retailers to claim the top 10 spots include Tiffany & Co., Costco, Lowe's, Home Depot, Ace Hardware, Cabela's and Ahold.

Tiffany, Ace Hardware, Cabela's and Ahold made the list of top 50 most reputable retail companies in the United States for the first time.

"Our quality standards, along with an enduring commitment to transparency and sustainability, have fostered a decades-long relationship of trust with our team members, customers, supplier partners and investors, which has helped our business become the success it is today," Whole Foods President A.C. Gallo told EPR Retail News.

For more:
-See this Reputation Institute study
-See this EPR Retail News article

Related stories:
Trader Joe's ranks as shoppers' favorite grocery store, again
Publix, Aldi top customer experience survey
Aldi's prices cheaper than Walmart's
Discounter Aldi woos customers with coupons, credit cards
The infectious buzz of Trader Joe's employees

 

Suggested Articles

Costco changes up its menu items, and Alibaba and Guess partner for a physical store.

Janey Whiteside, Walmart's new chief customer officer, is well acquainted with the importance of customer service in modern retail.

Whole Foods will offer deals on Amazon's Prime Day, and tariffs against China are causing pricing hikes.