J.D. Power, in conjunction with Fortune Custom Publishing, on Monday honored 50 companies that have excelled at providing the highest levels of customer service. Among the top brands were retailers Amazon (NASDAQ: AMZN), Publix (OTCQB: PUSH), Neiman Marcus, Saks Fifth Avenue and Apple (NASDAQ: AAPL).
The ranking is calculated using independent and unbiased customer feedback attesting to the companies' service excellence. These retailers were the highest performers among more than 600 evaluated brands across nine industries, based on their performance in five key areas identified as the J.D. Power 5 Ps: People, Presentation, Price, Process and Product.
"The 50 companies we've recognized as Customer Champions demonstrate the highest levels of service excellence, not just compared with their direct competitors, but also across all facets of the customer experience," said Finbarr O'Neill, president of J.D. Power.
Apple was the only pure technology company on the list, a nod to the brand's clean and sleek retail stores and well-trained customer service staff. Neiman Marcus and Saks have long been heralded for their service as luxury clothing retailers. Most recently, Neiman Marcus even released an app that allows customers to send text messages to sales associates to solicit help with finding an item.
-See this J.D. Power press release
Customer service features drive engagement with mobile apps
Target, Macy's, Best Buy lead in holiday customer service
J.C. Penney tops in customer service on Twitter
Amazon, L.L. Bean rank as tops for holiday customer service
Amazon reports its best-ever holiday shipping season