Estée Lauder has launched a lipstick adviser chatbot, powered by ModiFace, to help customers find their ideal lip color through Facebook. The chatbot is available via Facebook Messenger and uses ModiFace's technology to virtually match colors to any shade in the Estée Lauder assortment.
The technology also offers consumers a quiz that offers personalized shade recommendations based on the user's ideal color and finish preferences. Or users can upload a photo of any object and match that color to a shade of lipstick.
And once a color is selected, it can be purchased via the messenger.
Estée Lauder and ModiFace first partnered back in May to introduce an augmented reality based product try-on on the Estée Lauder website.
"One of the key pillars of our partnership with ModiFace is the application of augmented Reality and AI across all platforms where customers interact with our brand," said Stephane de La Faverie, global brand president, Estée Lauder. "Messaging applications such as Facebook Messenger are the perfect platform for consumers to search, explore, try-on, and ideally purchase Estée Lauder products."
The new lipstick chatbot is available for use on any device that supports Facebook Messenger.
"We see augmented reality as an essential layer of interaction between beauty customers and brands. Estée Lauder is among the leaders in embracing the notion of AR being used everywhere. We are very excited by the latest step in our partnership, and look forward with great excitement to the many steps that together we have in store for the near future," said Parham Aarabi, founder and CEO, ModiFace.