As many as 80% of consumers try to resolve their issues somewhere online before contacting customer service.
Social media's impact on e-commerce has stalled, despite rumors that it is playing a critical role in driving sales.
Wayfair's retail sales jumped 400% during its 24-hour sale.
Blockchain can improve trust for luxury brands, millennials excel in the e-commerce space, plus more need-to-know news from the world of retail.
Digital coupons drive consumers to make online purchases. In fact, 69% of millennials surveyed said they won’t buy without first searching for a deal.
EBay has rolled out a simplified listing process, and the company is also offering a limited-time 20% off coupon for shoppers.
Spendindie is a new marketplace focused on local merchants and consumers with a cause.
Only 14% of shoppers trust crowdsourced delivery, the latest Dropoff survey shows.
Amazon and Best Buy have teamed up to sell Fire TV Edition smart TVs, showing a commitment to omnichannel.
Consumer-generated content is growing in its influence on digital and in-store purchases.