As many as 80% of consumers try to resolve their issues somewhere online before contacting customer service.

Social media's impact on e-commerce has stalled, despite rumors that it is playing a critical role in driving sales.

Blockchain can improve trust for luxury brands, millennials excel in the e-commerce space, plus more need-to-know news from the world of retail.

Digital coupons drive consumers to make online purchases. In fact, 69% of millennials surveyed said they won’t buy without first searching for a deal.

Spendindie is a new marketplace focused on local merchants and consumers with a cause.

Only 14% of shoppers trust crowdsourced delivery, the latest Dropoff survey shows.

Amazon and Best Buy have teamed up to sell Fire TV Edition smart TVs, showing a commitment to omnichannel.

Consumer-generated content is growing in its influence on digital and in-store purchases.