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Amazon has quietly built a network of 58 Prime Now hubs to fulfill one- and two-hour deliveries. But the 50,000- to 60,000-sq.-ft. warehouses serve the same purpose as a store doubling as a fulfillment center, as the retailer tries to reduce shipping costs.
Whole Foods Market will expand delivery services with Instacart and will launch in several new markets this year. The two companies are also looking to create new e-commerce and delivery solutions as part of their recent partnership agreement.
Home delivery is shaping up to be the sticky widget in retailers' toolboxes this holiday season—and one that could affect customer loyalty for a long time to come—as half of all consumer won't give merchants a second chance following a disappointing online experience.
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