Nordstrom has launched its first chatbot to engage with mobile shoppers. The service will be available on Facebook Messenger and Kik through Dec. 24.

After testing several versions of a customer loyalty program, Whole Foods has decided on a members-only discount version.

Although millennials more frequently transact via mobile than other shoppers, security concerns may be keeping them from using the channel more.

Retail property owner Macerich and WithMe announced a partnership to bring the tech company's on-demand retail platform to common areas in shopping…

According to a new inMarket survey of in-store mobile shopping behaviors, only 8 percent of shoppers were actually using the app of the retail store where they…

Staples is bringing cognitive intelligence to its B2B business with the addition of IBM's Watson to the office supply reordering process.

​​​​​​​Walmart often tests new in-store features near its Arkansas headquarters, and now it's testing a massive kiosk for in-store pickup for online…

Masterpass will be integrated into Samsung, Microsoft and Android payment platforms, and Mastercard will partner with GM and IBM for payments from a vehicle.

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