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Home delivery is shaping up to be the sticky widget in retailers' toolboxes this holiday season—and one that could affect customer loyalty for a long time to come—as half of all consumer won't give merchants a second chance following a disappointing online experience.
JCPenney has focused its turnaround efforts on new merchandising initiatives, store brands and marketing programs. Now, attention turns to technology as the retailer seeks to modernize an operation with big data.
Cargo volume in major retail ports in the United States are expected to increase 3.3 percent this month over the same time last year. The increase is part of retailers' preparation for the holiday season, according to a monthly Global Port Tracker report released by the National Retail Federation and Hackett Associates.
As many as 81 percent of shoppers report suffering from an unavailable product at a brick-and-mortar store in the past 12 months. This results in 55 percent of disappointed shoppers becoming lost sales, according to a GT Nexus study.