While the jury is still out on whether social media strategies are beneficial to retailers, many are using social media to great success, particularly those that use input from customers communicated through social media to drive improvements. The key to success, however, is the data.
Only 5 percent of U.S. shoppers have ever made a purchase on a social media site, but 20 percent said they would consider using social media to make purchases, according to a DigitasLBi study conducted online by Harris Poll.
Spring announced the launch of a new app that introduces the social element of shopping to the mobile space. The mobile-only marketplace will allow users to shop directly from a community of brands, reported Women's Wear Daily.
Rumors are swirling that Twitter is one step closer to launching into the e-commerce business.
Target confirmed it failed to act on early warnings of malicious activity during its massive data breach."With the benefit of hindsight, we are investigating whether if different judgments had been made the outcome may have been different," company spokeswoman Molly Snyder said in a statement.
While spending on social media continues to climb all around the world, North American marketers are putting a lot of faith—and more dollars than any other region—into the channel, according to data from eMarketer.
Negative online reviews have been a problem for retailers since they began selling items online. Bad ratings on third-party review sites such as Yelp and TripAdvisor along with Amazon and shopping sites can literally cost businesses thousands or millions of dollars in lost sales. In fact, 80 percent of online shoppers have changed a purchase decision based on a bad online review. That amounts to an alarming amount in lost sales and damaged reputations. Some retailers and hotels have taken matters into their own hands, suing the review sites over lost sales and damaged reputations. In one case, an owner whose hotel was listed at the top of TripAdvisor’s “Dirtiest Hotels in the U.S.”, sued TripAdvisor for $10 million.
Bing has updated its Webmaster Tools offering with the addition of Connected Pages, a feature that allows account holders to access the same kind of analytics they get for their websites for official social pages.
How is it that Twitter has become one of the most valuable social-media tools for most retailers and one of the biggest and hardest-to-nail-down risks for them? That question cropped up again last Thursday (Sept. 5), when popular multi-account Twitter management tool HootSuite announced a partnership with Nexgate to finally provide what, in any other context, would be considered the absolute minimum tools necessary to keep an organization from regularly shooting itself in the corporate foot. The problem, in a nutshell, is that Twitter was never designed for this. Like so many other things on the Internet, it was intended as something relatively simple for ordinary users—in this case, an online replacement for mobile text messages. But the combination of potentially instant response and the fact that Twitter is free made it perfect for everything from customer service to group chats, at least in the eyes of budget-strapped corporate users. Could anyone have intentionally designed an Internet boobytrap more potentially devastating? Probably not.
In a move that will satisfy nobody, data broker Acxiom announced that, beginning Sept. 4, it has launched a new website, AboutTheData.com, where people can log in and see some of what the data broker knows about them. This is supposed to be a move toward greater transparency and openness, and toward that end is a good move, but ultimately it may result in data brokers having more information about consumers. What appears to be a service for consumers is, in fact, a service that benefits the data broker and its customers, writes Legal Columnist Mark Rasch—and it only indirectly helps out the consumer. What it definitely doesn't tell consumers is exactly where data about them comes from, and especially what it will be used for.