Home Depot's outgoing CEO Frank Blake could have had his legacy erased by the retailer's recent data breach. But instead of passing blame or handing off responsibilities to his successor, Craig Menear, Blake rolled up his sleeves and got to work, according to Fortune.
Marketing in retail has been on the front lines of omnichannel transformation the longest of any retail department. As the most customer-facing activity, marketing has quickly become the most obvious way to see whether a retailer is able to present one brand face to the customer or not.
Walmart management is trying to turn a very big ship. As supercenters underperform, the focus has shifted to small stores and omnichannel initiatives, moves confirmed by Walmart CEO Doug McMillon during a meeting with analysts.
In spite of rising consumer expectations, just 5 percent of retailers believe they have advanced omnichannel capabilities, according to a new report by SPS Commerce.
Robots are on the move—advancing from simple physical tasks to intellectual areas of business including medical diagnostics and data and financial analysis. Gartner has predicted that one in three jobs will be taken by robots or software automation by the year 2025, and the rise of robots also poses challenges for HR managers.
Retailers are prioritizing customer-facing programs over strategic infrastructure improvements, choosing to invest in data capture for marketing purposes and pricing programs over mobile platforms and improved delivery.
Big data is a big buzzword in retail and while the term can be ambiguous, 92 percent of executives say they're satisfied with the results of big data applications within their organizations.
Macy's is putting its money where its mouth is, promising to invest up to $1 billion in technology and infrastructure to support online and omnichannel efforts.
Amazon will buy the video game streaming site Twitch for $970 million in cash, giving Amazon a leg up in the advertising pool shared by competitors such as Netflix and YouTube.
At Target, innovation means acting like a start-up, taking risks and moving fast. At least that's the plan going forward according to Alan Wizemann.