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RadioShack's intellectual property, which includes the iconic brand's name as well as its customer data, was sold at auction this week to Standard General, a hedge fund that acquired many of the stores, keeping 1,700 of them from liquidation with plans to revive the RadioShack legacy.
Mobile, self-service on websites and chat are rapidly growing as channels for retailers' customer support as frustration grows with telephone contact centers. Today's mobile-oriented, always connected customer expects better from customer service calls than many companies can deliver.
Adobe and Microsoft have teamed up to enable their mutual customers to share data. The partnership ties Adobe's Marketing Cloud to Microsoft's Dynamics CRM and is designed to eliminate "frustrating customer experiences that result when marketing, sales and customer service interactions are siloed."
It's not unusual for retailers to blame the weather when sales go south, but one of the great benefits of omnichannel is that the impact of bad weather is minimized. The storms of 2015, thus far, may have buried parts of the United States but they aren't burying retailers.
Salesforce.com is extending the wearable device trend to the enterprise, launching Salesforce Wear and giving developers tools to create apps for the wireless devices. ARM, Fitbit, Pebble, Philips, Samsung and other device manufacturers joined the initiative.
Adobe's new partnership with SAP, announced at the annual Adobe Summit Wednesday, integrates Adobe Marketing Cloud with the SAP HANA platform and the hybris Commerce Suite, according to FierceRetailIT 's sister publication, FierceCMO.