The role of the store is changing in the new omnichannel order, but the technology needed to fuel it is still underutilized. Case in point, RFID and in-store fulfillment for online orders.
Price Chopper said it will implement the 20/20 cloud-based exception reporting solution from Agilence, according to Progressive Grocer. The exception reporting solution provides store-level insights. The retailer formerly had a retail loss prevention and operations legacy exception platform. "We were looking for a tool that was very easy to use, while being powerful enough to handle our complex reports and queries," said Scott Ziter, director of security." Price Chopper's parent company is The Golub Corp.
Better late than never? Target and Whole Foods are testing customer loyalty programs. Observers think the timing may be off for Target, which would add more customer data at a time when its image is still recovering from the major data breach it suffered a little over a year ago.
Defending against data breaches requires an integrated data security strategy that is consistently maintained and addresses modern-day realities. Compliance alone is no longer the "gold standard," according to research just released by Vormetric. The "2015 Vormetric Insider Threat Report – Trends and Future Directions in Data Security, Retail Edition" reported that part of that strategy must be focused on trusted insiders, called "privileged users."
The labor dispute involving West Coast dockworkers that stalled international trade at 29 ports that handle an estimated $1 trillion in cargo annually was tentatively resolved with a new five-year contract proposed on Friday, but many challenges remain.
While the term the 'Internet of Things' leaves the average person befuddled, it represents the latest frontier in leveraging data and analytics to better fuel business performance, according to Gib Bassett, CPG and retail industry principal, Oracle Corp., writing in that company's blog.
Many credit card issuers will not have fully implemented EMV technology by the October deadline, according to PaymentsSource.
Design house and retailer BCBGMaxazria had several brands, more than 700 stores and supplies goods to department stores including Bloomingdales, Macy's and Nordstrom. But while resources had been allocated toward growing the brand, omnichannel initiatives had lagged behind.
It's getting better. Research firm Aite Group reports that 59 percent of all point-of-sale locations in this country will be EMV compatible by the end of 2015, according to a report at Pymnts.com. The payments industry has been concerned about the rate of retail adoption of EMV, but these results signal that merchants are starting to move faster on the new chip card technology, especially larger retailers.
Family Dollar Stores has licensed technology from a cloud management company designed to improve business responsiveness, operational efficiency and cost competitiveness.
In a three-year agreement, Family Dollar has licensed Cloud360, Cognizant's proprietary enterprise-class cloud management platform from Cognizant developed on Amazon Web Services for its portal applications. This is helping the retailer improve operational performance and cost competitiveness, according to a Cognizant press release. Family Dollar has over 8,000 stores in 46 states.
Cloud360 is one of Cognizant's BusinessCloud solutions, a suite of ready-to-deploy, on-demand business and IT solutions. It provides an on-demand service experience and a single consolidated management console to provision, monitor, analyze and optimize diverse cloud operations, the vendor said.
American Express is making plans for life after Costco. Last week, the two companies said they would end the 16-year co-brand and merchant acceptance agreements on March 31, 2016 when they are due to expire.
MasterCard and Visa are adding more firepower in their fight to combat data security abuses. The plans were revealed separately by each company, and coincided with last week's White House Summit on Cybersecurity and Consumer Protection at Stanford University.
Against the backdrop of growing losses to cybersecurity breaches and a technology industry frustrated by the federal government's lack of action on surveillance activities, Apple CEO Tim Cook proved Friday that he was more than a warm-up act for President Obama.
President Barack Obama signed an executive order Friday tasking the National Institute for Standards and Technology to work with the private sector to identify existing voluntary consensus standards and industry best practices and build them into a cybersecurity framework.
Costco Wholesale will end its 16-year co-brand and merchant acceptance agreements with American Express next year.
American Express is the only credit card Costco accepts—it also takes debit cards—and as of yesterday, American Express representatives were in stores trying to sign customers up for the card. American Express stock dropped by about 6 percent late yesterday on the news.
It's not unusual for retailers to blame the weather when sales go south, but one of the great benefits of omnichannel is that the impact of bad weather is minimized. The storms of 2015, thus far, may have buried parts of the United States but they aren't burying retailers.
Sears is recruiting engineers for a new software development office in Seattle, and it started by hiring a group of former Amazon executives. The new office will lead an effort to upgrade the technology and user experience for the Sears Home Services business, GeekWire reported. It also will be involved in Sears' Internet of Things initiatives.