News

Apple Pay vs. CurrentC: the race is on

Apple Pay debuted this week to much fanfare, but it's not the only mobile payment platform in town. Competitor CurrentC is collecting retail partners and positioning itself as a formidable competitor, thanks in large part to its biggest partner: Walmart.

Alibaba faces consumer barriers, expands Alipay partnership

Alibaba's IPO may have been the largest in U.S. market history, but the online retailer's introduction to U.S. shoppers hasn't gone over quite as big.

Add another to the list: Staples investigating data breach

With every passing week, there is a new reminder that retailers and their systems are under the constant threat of attack. Now Staples is the latest retailer to suffer. The office-supply chain announced it is investigating a possible breach, and that it has contacted law enforcement and informed the public.

Answering big data questions

Big data is isn't the same for all retail organizations, and in spite of the rush to gather and analyze all available information, it's important to define what that means to an individual business.

Half of US shoppers likely to avoid data breached retailers

Almost half of U.S. shoppers, 45 percent, said they would avoid holiday shopping at stores that were affected by data breaches in the past year, according to a CreditCards.com report.

Obama signs order to tighten card security

U.S. President Barack Obama signed an executive order to improve security measures for federal credit cards in an effort to lead the way for banks and retailers. The President also called on Congress to enact his Cybersecurity Legislative Proposal.

Amazon stores could pressure back-end operations

Online retailer Amazon is eyeing the physical world with plans to open stores. And in spite of the e-commerce giant's prowess at just about everything it attempts, the real-world effort could put pressure on its back-end operations.

Walmart focused on enterprise-wide improvements

Walmart management is trying to turn a very big ship. As supercenters underperform, the focus has shifted to small stores and omnichannel initiatives, moves confirmed by Walmart CEO Doug McMillon during a meeting with analysts.

Kmart confirms data breach

Kmart is the latest retailer to report a breach in its payment data systems. The company announced the launch of a full investigation in partnership with a leading IT security firm to learn more details of the malware hack.

Data and analytics key to social marketing success

While the jury is still out on whether social media strategies are beneficial to retailers, many are using social media to great success, particularly those that use input from customers communicated through social media to drive improvements. The key to success, however, is the data.

Only 5% of retail has fully executed omnichannel strategy

In spite of rising consumer expectations, just 5 percent of retailers believe they have advanced omnichannel capabilities, according to a new report by SPS Commerce.

Domo arigato, Mr. Roboto: The rise of robots poses many challenges

Robots are on the move—advancing from simple physical tasks to intellectual areas of business including medical diagnostics and data and financial analysis. Gartner has predicted that one in three jobs will be taken by robots or software automation by the year 2025, and the rise of robots also poses challenges for HR managers.

UPS expands access point to reduce delivery stops

UPS will expand its My Choice and Access Point networks, two services that provide online shoppers additional options for parcel pickup. The expansion will also require fewer delivery stops by drivers.

E-commerce sales will spike this holiday

Two new holiday sales forecasts agree on one important point: E-commerce will play an even bigger part in consumers' holiday shopping this year than in previous years. Shop.org forecasts Web sales will grow between 8 percent and 11 percent this year to as much as $105 billion.

Facebook, Twitter ready to enter $15B social commerce arena

Facebook and Twitter's recent additions of "buy buttons" to their sites are expected to boost holiday sales stemming from the two sites. While Twitter is new to the e-commerce game, Facebook has been dabbling in various programs, such as "Digital Gifts" for years.

Apple Pay, Stripe, others threaten PayPal

After the eBay and PayPal split in 2015, industry observers believe PayPal is going to be even more vulnerable to competition from Apple Pay, Amazon, Stripe, Square and other mobile retail payment systems.

Amazon workers sue over theft screenings

With all the concern about retail theft–especially insider theft–it is surprising that Amazon employees are raising a fuss over routine theft screenings.

Inside the $400,000 Saks theft ring

Insidious details emerged earlier this week about a group of thieves that made $400,000 worth of fraudulent purchases at a Saks Fifth Avenue store.