Robots are on the move—advancing from simple physical tasks to intellectual areas of business including medical diagnostics and data and financial analysis. Gartner has predicted that one in three jobs will be taken by robots or software automation by the year 2025, and the rise of robots also poses challenges for HR managers.
The most striking results in our recent "Omni-Channel Retail 2014: Double Trouble" benchmark report come from technology enabler adoption. While it's not the same retailers necessarily who take our surveys year over year, nonetheless they reflect some important trends in the aggregate.
As CPG and retail leaders begin to fully embrace the importance of investing in big data analytics, they're recruiting leaders to pioneer these initiatives in their organizations. But how can executives, who may have limited familiarity with the technology behind big data, be sure that the leaders they hire will set them on the right path?
As consumers gain power, not only do they start shopping in more complex ways, they expect retailers to be able to fulfill their increasingly complex demands quickly–and without issue. As a result, the next generation supply chain is truly "the next big thing" for retail.
Marketing in retail has been on the front lines of omnichannel transformation the longest of any retail department. As the most customer-facing activity, marketing has quickly become the most obvious way to see whether a retailer is able to present one brand face to the customer or not. If gaps exist between channels, or if the retailer is stuck in siloed thinking, it is most apparent in the inconsistencies in brand promises made across channels.
The launch of Apple Pay this week has thrust mobile payments into the spotlight, illuminating not just the new payment platform and its promise, but also a competitive platform being developed by a group of merchants.
Together, Apple Pay and CurrentC have managed to become the equivalent of an internal industry struggle spilling out into a public street.
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On The Hot Seat
There are few matters more pressing to retailers than that of security. FierceRetailIT sat down with the PCI Security Standards Council's incoming manager Stephen Orfei to discuss his plans for the group and what retailers should be focused on during the holiday season.
Shoppost, a platform for social commerce, is now available for retailers selling on the Amazon Webstore. Created by Zantler, Shoppost allows retailers to sell their products in-stream on Facebook, Twitter, Pinterest and blogs in a post that looks like an e-commerce storefront and will connect customers directly to the checkout process.
There's new evidence to suggest the Staples and Michaels data breaches are connected and could be the work of the same cyber criminals.
CVS Health will be opening a technology development center in Boston this winter to further efforts in mobile applications and health-related technology initiatives.
Retailers are aiming to reduce shipping and processing for holiday orders this season but will still struggle to meet demand as online shopping is expected to increase once again.
Online security and holiday shipping costs ranked top of mind for concerns among 71 percent of respondents, according to the 2014 Kelly Scott Madison Holiday Shopping Study.
From Our Sister Sites
Shopping app Wanelo announced that users will now be able to make purchases directly within the app. The roll out of in-app buying, which the company began testing in August, will allow users to shop more than 500,000 products from 200 brands including Urban Outfitters, Nasty Gal, Nicole Miller and Rag & Bone.
Yoshirt, a product customization engine, announced the launch of an apparel and technology app that lets users design and purchase unique clothing. Using the iOS compatible app, customers can use photos and Yoshirt supplied graphics, background, text and patterns to make one-of-a-kind apparel.