Robots are on the move—advancing from simple physical tasks to intellectual areas of business including medical diagnostics and data and financial analysis. Gartner has predicted that one in three jobs will be taken by robots or software automation by the year 2025, and the rise of robots also poses challenges for HR managers.
The most striking results in our recent "Omni-Channel Retail 2014: Double Trouble" benchmark report come from technology enabler adoption. While it's not the same retailers necessarily who take our surveys year over year, nonetheless they reflect some important trends in the aggregate.
As CPG and retail leaders begin to fully embrace the importance of investing in big data analytics, they're recruiting leaders to pioneer these initiatives in their organizations. But how can executives, who may have limited familiarity with the technology behind big data, be sure that the leaders they hire will set them on the right path?
As consumers gain power, not only do they start shopping in more complex ways, they expect retailers to be able to fulfill their increasingly complex demands quickly–and without issue. As a result, the next generation supply chain is truly "the next big thing" for retail.
Holiday shopping is in full swing and retailers aren't the only ones hoping to cash in. Cyber thieves are hacking for a cut of your profits, and no business–from the local mom and pop store to a Fortune 100 retailer–is immune to attack.
So what's your plan for payment security? The Council urges you to use a strong, layered defense. But it doesn't stop there. Retailers must go on offense against hackers by building a culture of vigilance.
Marketing in retail has been on the front lines of omnichannel transformation the longest of any retail department. As the most customer-facing activity, marketing has quickly become the most obvious way to see whether a retailer is able to present one brand face to the customer or not. If gaps exist between channels, or if the retailer is stuck in siloed thinking, it is most apparent in the inconsistencies in brand promises made across channels.
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Malware has been the culprit behind many high profile retail breaches over the last year. Media stories have incorrectly blamed vulnerabilities in point-of-sale (POS) devices. The real security holes have been on back-office PCs attached to payment systems.
While retailers and banks continue to jump on the Apple Pay bandwagon, consumers have not yet caught on – particularly for holiday shopping.
Consumers are suffering from "breach fatigue", since many retailers have been the target of card and data breaches in the last year. While the massive Target breach has been the most publicized, Home Depot, Kmart, SuperValu and a host of other retailers have also been targeted.
The new plans for Google's Shopping service are eerily similar to features already in place at Amazon. According to inside contacts, Google has approached retailers about creating a "buy" button for Google Shopping, similar to Amazon's popular "one-click ordering" feature. Of course, up until now, Google Shopping has referred shoppers to merchants' websites via links in search results.
Amazon continued to expand its sales platform into niche categories with the announcement of the new "Make an Offer" feature. The option will allow customers to haggle for better deals while giving vendors more control over pricing.
Another data breach affecting shoppers' payment cards has been detected, but this time it's not a retailer but mobile payment platform Charge Anywhere.
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Discount supermarket chain Aldi's announced it will now accept major credit cards and is offering coupons to customers. In the past, the grocer only accepted a limited number of debit cards in order to keep prices low. Now, with the added 2 percent transaction fee, the new payment option may result in a boost in product prices.
Wanelo announced a partnership with Shopify that will allow the company's more than 100,000 retailers to sell directly within Wanelo's mobile app. With access to Wanelo's community, retailers will be able to directly show millions of users their product catalogs and even make items directly available for purchase through the app.