The Library

Welcome to the Library, where you'll find a selection of industry resources including eBooks, Whitepapers, Webinars, Survey Reports, Research Reports and more.

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The Call Center of Today: Connecting the 4 Key Channels

eBook | Sponsored by: Sparkcentral

The modern contact center is an essential concept, but many retailers are lagging behind when it comes to improving and integrating the digital channels that must now work in tandem with traditional voice components. This eBrief will explore the current state of customer service in the retail industry. Download today!

Social Media Monitoring: The New Frontier of Customer Service

eBook | Published: January 29, 2015 | Sponsored by: Teradata

Monitoring and managing social media can make or break a retailer's customer relationships. This FierceRetail eBook looks at social media as the new frontier of customer service, and how to use it wisely for your business. Download today!

Beyond Price: Personalization and the New Face of Customer Service

eBook | Published: September 22, 2014 | Sponsored by: Needle

Savvy retailers know that creating a more personalized customer experience leads to more sales & increased revenue. In this FierceRetail eBook, you'll learn how to provide your customers with the type of personalized information & assistance they want, driving higher conversions for your business! Download today.

Whitepaper | The Intelligent Invisible Payment: The Future of Global Payments for Retailers

eBook | Published: August 22, 2014 | Presented by: Global Collect

Intelligent invisible payments are becoming the norm as merchants and shoppers conduct business globally. Download this whitepaper to learn the best ways to for retailers to handle their payment processes in each county in which they operate.

Programmatic Analysis: A New Advantage for B2B Companies

eBook | Published: June 9, 2014 | Sponsored by: Demandbase

Programmatic ad buying is a rapidly growing phenomenon that has recently gained quite a bit of attention. Read more about how B2B companies can leverage this new technology to drive results from their marketing campaigns. Download this article today!

How Retailers Can Grow Sales & Customer Relationships with Mobile Apps

eBook | Published: January 31, 2014 | Sponsored by: AT&T

Retailers and other businesses are launching an increasing number of mobile applications, which are vital to their brands’ sales and reputation. Download this whitepaper to learn how businesses are implementing mobile apps and how mobile apps are boosting sales and productivity. Download now!