There is a growing number of grocery delivery services and initiatives by retailers, in spite of the fact that only 1 percent of all food and beverage sales are made online.
BaubleBar is reinventing a traditional customer experience with new technology to advance their vision. FierceRetail spoke with Nina Alexander-Hurst, to find out how the technology works, and why it's increasing shopper engagement.
To say that millennials are changing retail is an understatement. This generation is impacting not only how consumers seek out product information and how products are bought, but are redefining the holiday shopping experience, as well—most recently by sounding off in the controversy over retailers opening on Thanksgiving Day.
I must say, I'm glad all of the Black Friday and Cyber Monday promotions have come to an end. It's not that I don't appreciate the deals, but I'm glad to have my husband back. He walked around like a zombie for days after many long nights of researching what to buy and where to buy it. He prioritized discounts over sleep and sanity.
My husband was in full male hunting mode—scanning the websites, reading the reviews, waiting for email alerts on his phone. But when it came down to the actual purchase, he, like many other consumers, wanted to do the final product inspection and transaction in a physical store, also known as webrooming.
> Abercrombie & Fitch announced that Mike Jeffries will retire as CEO and a member of the board of directors, effective immediately. Jeffries' role will be filled by multiple executives, chief among them Arthur Martinez, currently non-executive chairman of the board, who will become executive chairman. The board has also established an office of the chairman, which will include Martinez, COO Jonathan Ramsden, Abercrombie & Fitch brand president Christos Angelides and Hollister brand president Fran Horowitz. Story
> Walgreens announced that CEO and President Greg Wasson will retire after the completion of the Alliance Boots merger's second phase, scheduled to conclude with a shareholder vote on Dec. 29. After Wasson's retirement, Walgreens Chairman James Skinner will take over as Walgreens Boots Alliance's executive chairman while Stefano Pessina, executive chairman of Alliance Boots and member of the Walgreens board, will serve as acting CEO until the board selects a successor. William Foote will also serve as the lead independent director of the Walgreens Boots Alliance board of directors. Story
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The holiday season is hectic for everyone, but retailers are especially busy keeping up with shopper trends, pricing strategies and the latest tech. Luckily, FierceRetail has everything you need to know in one convenient place with our Holiday Hotsheet. Be sure to check in frequently to stay on top of all the biggest retail news as the busiest time of the year rolls on.
Wanelo announced a partnership with Shopify that will allow the company's more than 100,000 retailers to sell directly within Wanelo's mobile app. With access to Wanelo's community, retailers will be able to directly show millions of users their product catalogs and even make items directly available for purchase through the app.
Hudson's Bay announced that Gerald Storch has been named CEO, effective January 6, 2015. He will be in charge of Hudson's Bay, Lord & Taylor, Saks Fifth Avenue, Saks Off 5th, Home Outfitters and HBC Digital.
A new study shows that the line between m-commerce and the in-store experience is rapidly disappearing as retailers reported that nearly half of customers who have used their phone for shopping have done so in-store.
In an industry traditionally rooted in touching, seeing and testing, e-commerce is becoming a more popular channel for shoppers to buy beauty and personal care products. According to A.T. Kearney's study "Beauty and the E-Commerce Beast: 2014 Edition," 47 percent of surveyed participants purchased more beauty products online this year compared to last year.
American Apparel has officially terminated founder Dov Charney from his position as CEO and named Paula Schneider to fill the role. Charney was initially removed from the job in June for misconduct.
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On December 7, when thousands of retailers' credit card terminals suddenly stopped working, some wondered if they were the victim of a security breach. Fortunately, the mishap was instead blamed on the expiration of a cryptographic certificate used in older payment terminals made by Hypercom.
While it seemed that eBay was trying to distance itself from its local delivery service, it has since expanded a local delivery test. In mid-November eBay said it was folding eBay Now into its core operations and pulled its app eBay Now app from the App store.