On The Hot Seat

  • HSN's omnichannel transition: From TV first to digital customer first

    Ryan Ross, HSN's senior VP of digital commerce, discovered a unique opportunity to use TV as a retail platform when he joined the company. While TV retail may be the company's bread and butter, HSN has been steadily evolving toward new horizons. Now, it's an omnichannel shopping experience that includes online and mobile platforms.

Walmart shifts focus to fresh foods

Walmart plans to focus on fresh foods, a grocery segment that U.S. CEO Greg Foran believes the retailer can improve upon. Grocery accounts for 56 percent of the retailer's annual sales. Foran told analysts that tackling fresh food offerings in the right way is challenging, reported The City Wire. It requires working with everyone up and down the supply chain so that items are still fresh when they get to shoppers.

Amazon's Web Services shine, up 49%

For the first time ever, Amazon reported the quarterly results of its Web Services unit, revealing that revenue rose 49 percent to $1.57 billion. Overall, Amazon's sales rose 15 percent in the latest quarter to $22.7 billion, beating analysts' estimates, reported Bloomberg. It seems Amazon's recent additions, ranging from the expansion of one-hour delivery to video programming, are paying off.

Wet Seal rebooting to focus on 18- to 24-year-olds

Troubled teen retailer Wet Seal is implementing a turnaround plan, just three months after it declared bankruptcy. The company, rather than blaming fast fashion for its demise like other teen retailers, said its problems came from within, reported Women's Wear Daily. Ed Thomas is on his third stint as CEO at Wet Seal. When he joined back on in September, the company had already gone through an interim management team, two CEOs and several new strategies.

Sears Canada picks up two former Target brands

Sears Canada announced that it has picked up two fashion lines that Target in Canada previously had exclusive rights to carry. Both brands, Cherokee apparel and shoes and Liz Lange maternity clothing, are still stocked in Target's U.S. locations and will be run in Sears Canada now that Target is closing. Sears Canada is aiming to benefit from Target's exodus from Canada, reported the Globe and Mail. On Jan. 15, Target announced plans to shutter all 133 Canadian stores. The retail chain never recovered from the initial blunders of its Canadian expansion.

Macy's Lundgren: Stores are the new black

For Macy's, a five-year plan has powered it past many pure plays as the retailer looks to the future and the next five years. And for Macy's the future is in stores. "If you had asked me five years ago if I had too many stores, I would have had a different answer five years ago than today," said Macy's Chairman, President and CEO Terry J. Lundgren. "The consumer has changed in a rather dramatic way and Macy's has gone from a traditional department store to an omnichannel retailer."


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